A business guide to designing better transactional services for the digital age
Emily is feeling rebellious. Emily – the embodiment of many young business people the authors have worked with on system projects – faces a wall of “you don’t understand how complex it is”. She is told: “You do not have enough experience to make changes”, “Best we keep going with the current work the way it is”, and “We will think about improvements later.”
Emily becomes disillusioned
and disempowered. Emily’s Rebellion presents a new method of removing the complexity from business processes and information systems called the ‘Transaction Pattern’. Emily has learned about Service Design and loves it, but she needs a way to bridge the gap between her customer-focused service blueprint and the technical-minded developers.
An new approach to designing your business
Emily realises that business and data engineering is not an IT exercise. It does not need developers, packages, testers or IT project managers. They deliver solutions to problems. The real question is “what is your problem”.
The book focuses Emily on a clear set of steps that enable her to translate her transactional service design into a structured set of requirements. Now she can engage the solution delivery teams in a coordinated and helpful way.”
Lloyd and Graham have brought their rebellious approach to several major business system initiatives.